FAQs
If you have any other questions or concerns, please feel free to reach out to us at wavesswim@outlook.com
ORDERS
What's my order status?
To lookup the status of your order, click here. If you need further assistance, please please contact us at wavesswim@outlook.com
How do I cancel my order?
Orders can only be cancelled prior to shipment from our warehouse. To request a cancellation, please email wavesswim@outlook.com for confirmation. We cannot guarantee successful cancellation if your order is already being processed.
Can I exchange my order/address?
Once your order is placed, you will receive a confirmation email with your order details. If you would like to update the style/color/size or shipping address, please send us an email at wavesswim@outlook.com with the new info before the parcel is shipped.
Will I be charged for duties & taxes?
For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. In certain countries, customers will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
Why are some items missing from the delivery?
During peak seasons, some items may be temporarily out of stock due to high demand. If this occurs, we will split your order into multiple parcels and ship the available items first. You will be notified via email about any out-of-stock items, and we will dispatch the remaining items as soon as they are restocked.
How do I return or exchange an item?
Please be aware that overseas purchases cannot be returned or exchanged.
When will I receive my refund?
We will issue a refund to your original payment method within 3 days if you request to cancel your order before it ships from our warehouse.
SHIPPING&TRCAKING
Do you ship internationally?
We are delighted to provide FREE worldwide shipping to most countries for orders over USD 150 (excluding taxes, duties, and international processing fees). To find out the specific shipping costs for your location, please contact us at wavesswim@outlook.com for further help.
How long will it take to get my order?
The delivery time of your order may vary depending on your location, ranging from 5 to 30 days.You will receive an email containing tracking information once your parcel has been dispatched. If you have not received the email, please contact us at wavesswim@outlook.com
How do I track my order?
You will receive an email containing tracking information once your parcel has been dispatched. If you have not received the email, please contact us at wavesswim@outlook.com to check the status of your package.
Why is my order not arriving within the estimated timeframe?
We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services. Waves cannot be held responsible for conditions beyond our control such as delivery delays etc.
Why did my payment fail or get rejected?
Please ensure that you have entered your card and account information correctly. If you are still experiencing issues, we recommend contacting your issuing bank for further assistance. Alternatively, you can reach out to us at wavesswim@outlook.com for further support.
What payment options do you accept?
Currently we only support PayPal payment.
Important Notes:
1. Your card information is processed securely, and Waves does not store any of your personal payment details.
2. For questions about your transaction, please contact your bank.
PRODUCT & INVENTORY
How can I confirm my size?
Please consult our size chart for general measurements. If you would like personalized assistance from a Waves expert, please feel free to email us or chat with us online. Provide us with your weight, height, bust, waist, hips measurements, as well as the specific items you are interested in purchasing. We will be happy to recommend the appropriate size for you.
The style/size/color I want is out of stock. When will you be restocking?
Please refer to the product description on our website to find out when the specific style/size/color you are interested in will be restocked. If you need further confirmation of stock availability, please subscribe to our newsletter or contact us at wavesswim@outlook.com
